DATE:  11/19/2013
TO:   EMISSIONS INSPECTION STATIONS
FROM:  SYSTECH INTERNATIONAL
SUBJECT:     COMMON QUESTIONS USING NYVIP2 EQUIPMENT

IMPORTANT NOTICE

As emissions inspection stations throughout New York transition to the NYVIP2 equipment some common questions are being asked which can be easily remedied by the stations themselves.  The fixes described in this message will save you the time and effort of having to call DMV or Systech.

Please watch for new NYVIP messages in the coming days which will contain further helpful tips and instructions.

1. I can’t remember my password for the NYVIP.ORG website.

• Your password is the password you set up when you purchased your equipment on the site.   
• If you have forgotten your password: 
o Click on “sign in” and then on “Forgotten Password?”  
o Enter your facility number and the email address you provided to Systech and reset your password. 

2. What are “Test Authorizations”

• Testcom bills stations for transactions each month after inspections are completed.  
o A typical inspection on your Testcom analyzer costs 79.6 cents.
• In NYVIP2, you prepay for blocks of test authorizations and the fee is 43.6 cents.  
o They are sold in blocks of 20 ($8.72).  
o You can order any amount from 1 block (20) to 25 blocks (500).  
o One test authorization is used for each inspection completed.  
o The number of authorizations you have remaining shows at the left side of the main screen on your analyzer.
o One test authorization is used for each inspection completed.  
o The authorizations do not expire.

3. How do I purchase them Test Authorizations?

You can purchase test authorizations two ways – using your checking account (often called ACH) or using a credit card.
Using your checking account—
• If you are using your checking account, you can purchase authorizations on your analyzer and on the NYVIP website.  To purchase authorizations on your analyzer you need to set up checking account information on the NYVIP website.  
o Go to www.nyvip.org.  
o Sign in using your user id and password.  
o Click on the “Pay Online” box on the right of the homepage.  You can now set up your checking account information.
• After setting up your checking account information on the webpage, you can purchase authorizations on the webpage or right on your analyzer.  To purchase authorizations on your analyzer follow this path:
o Main menu/station facility menu/inventory management menu/purchase test authorizations.  You can purchase authorizations here.
Extra optional feature – after you set up your checking account information, you can set up your analyzer to automatically purchase more authorizations when you’re down to a certain level.
(Note: a coming upgrade will allow you to access the nyvip.org website right on your analyzer.)
Using your credit card—
• If you are using your credit card, you can purchase authorizations on the NYVIP website.  
o Go to www.nyvip.org.  
o Sign in using your user id and password.  Your user id is your DMV facility number.  Your password is the password you set up when you purchased your equipment on the site.  
o Click on the “Pay Online” box on the right of the homepage.  You can purchase authorizations.

• (Note: an upcoming software upgrade will allow you to access the nyvip.org website right on your analyzer.)


4. I have Test Authorizations but am getting a Test Authorization Lockout message.
• If the “Test  Auth.” box on the left side of your screen is colored green and shows that you still have authorizations but you still get a message indicating the unit is locked out due to a lack of test authorizations, please perform an inspection. 
• We have confirmed that this type of lockout will not release upon performing a data refresh but will release once a station performs an inspection.
  
• (Note: this requirement will be eliminated by an upcoming software upgrade.)
 
5. How do I add or remove Certified Inspectors to my analyzer?
• Certified Inspectors are added and removed from your analyzer on the NYVIP.ORG website.  
o Go to www.nyvip.org.  Sign in using your facility number and your password.
o Add or remove inspectors by following this path—Stations/Station Manager/Station Users.  
o This will lead you to the screen to add or remove inspectors.  To add an inspector, load his/her DMV certified inspector license number.  Be sure to select whether they should have manager privileges and click “Save”.  
o Sign out from the NYVIP2 website.  

o Now go to your analyzer and perform an incremental data refresh on your NYVIP2 unit.  This will upload the new information to your analyzer.  
    • From the Main Menu follow this path—2.Utiliities Menu/5. Communications/2. Incremental Data File Refresh.  After the refresh is complete, your additions (or removals) will be in effect.

    (Note: an upcoming software upgrade will allow you to access the nyvip.org website right on your analyzer.)